Please contact Jessica Romo Lashes to request return authorisation, stating reason for return. If you need to return any Products, please package them well to prevent any damage during transport.
We recommend that you use a 'signed for' shipping method and obtain proof of postage. Please include a note detailing the reason for the return and giving your order number and any other details our Customer Services department have asked you to include.
If you have any difficulty or have any other queries regarding the returns procedure, our Customer Services Department will be able to assist you.
Unfortunately we cannot accept liability for returned goods that we don't receive, or for those that get damaged in shipping on their return. It's important that returned Products are in the best possible condition, so please take reasonable care of them and keep all packaging where possible.
All refunds will be provided as a credit to the credit card used at the time of purchase within five (5) business days upon receipt of the returned merchandise.